Returns & Exchanges

We want you and your little one to be 100% stoked on your new mountain bike gear. If you're not completely satisfied, we offer a 30-day return period for all unused products in their original packaging.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process and receive a return authorization.

2

Pack Your Gear

Ensure all items are in their original condition and packaging, including all tools and manuals, to qualify for a full refund.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned equipment, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing